Company: Cognizant Technology Solutions
Role: Technical Lead / Service Lead
Duration: Nov 2008 to April 2017
Daily Responsibilities: For the application supported by my team, work on the job issues/Incident tickets raised and ensure timely resolution to avoid business outage to clients. Support also involves daily interactions with Business users.
- Facilitate effective communication between the client and my team.
- Interact with the business users and resolve issues.
- Bug-fixing which also involves testing the fix to be provided.
- Change Requests to be implemented.