Role: Content Creator
Duration: September 2017 till date.
I have written a variety of technical and non-technical documents per the projects contract.
- Completed writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.
- Created drawings, sketches, diagrams, charts, and utilised information mapping to illustrate material and increase end user’s understanding of material.
- Provided technical documentation for the specific projects guided by the various Development teams.
- Edited and developed instructor PowerPoint presentations.
- Reviewed documents for completeness, format, and compliance with contract requirements.
- Created document repository using SharePoint and Wiki tools.
- Authored technical documentation and best practices for the help desk knowledge base.
- Maintained the style guide so that documentation is consistent across various departments/projects.